- What is your minimum fare?
Minimum fare for local journeys: £35
Minimum fare for events and conferences: £45 due to priority service for a peace of mind
- How do I get a quote?
You can get a quote via email, call text or WhatApp ([email protected],
01865 30 30 30 or 07710 568794)) or text/WhatApp (07710 568794)
- How do I make a booking?
You can make bookings via email [email protected], call 01865 30 30 30 text or WhatApp (
- How do I amend a booking?
The easiest way to amend a booking is to email us at [email protected]
- How can I cancel a booking?
The easiest way to cancel your booking is to email us at [email protected]
- What payment methods do you accept?
We accept bookings paid for via: account, cash, credit/debit card, PayPal
- Can I keep a driver all day?
Yes, you can - please email us your requirements. We aim to answer your email
within 2 hours.
- What shall I do if my car is late?
It is very rare that our drivers are late! But if the driver is late please call us at 01865 30 30 30 or 07710 568794
- Are you able to collect me from any other city?
Yes, we can! please email at [email protected] or call us at 01865 30 30 30 or 07710 568794 to book or to find out more.
- Do I need to tip the driver?
You are not required to tip your driver but it is greatly appreciated by them!
- Can I have multiple pick ups/drop offs on my journey?
Yes, you can.
- Do you charge more over Christmas or Bank holidays?
No! We do not charge extra during Christmas or Bank holidays.
- How much will I be charged if I keep the driver waiting?
Waiting time charges are £25 - £40 per hour. Depending on nature of booking
i.e., car type, time of booking
- What is your booking cancellation fee?
Cancellation fee for local bookings: £35
Cancellation fee for airport bookings: Full airport booking price
- I’ve lost something in one of your cars?
Please email us at [email protected]
- How do I get a receipt?
You can get from the driver or we can send you via email in pdf formate.
- Can I get a receipt for a cash booking?
Yes, you can
- Do I need to be a business to have an account?
No, you can open a personal account.
- How much luggage can I take in a car with me?
This is all dependant on the size of the car and number of passengers are travelling.
- Why do you need the flight number when picking up from airports?
To track your flight to see if you are lading early or late.
- What should I do if my flight is late landing?
We adjust the pickup time according to flight landing time, we track live flights so you don’t need to worry about it.
- Where will my driver meet me at the airport?
At arrivals! We normally send driver’s contact number so you can meet at a common point.
- Do you charge waiting time and parking charges?
Your bookings waiting time and parking charges.
- What happens if my flight has been cancelled?
We will be aware of your cancellation if we have your flight number.